Hello, it's Cloud here who will assist you today. I sincerely apologize for the inconvenience this has caused you. I'm truly sorry for the trouble you've experienced with this. Please accept my apologies for the frustration this situation has caused. I'm very sorry for the issue you've encountered. My apologies for the delay error misunderstanding. I understand how frustrating that must be. I'm truly sorry for our mistake in shipping the wrong item overlooking your request. I apologize for the extended wait time you've experienced today. I know your time is valuable. I'm sorry this process has taken longer than expected. Thank you for your patience. I'm so sorry that shipping isn't working as it should. I understand how disruptive that can be. I apologize that you're having trouble with wedding birthday event holiday vacation.